Q: What is a Pangea?
A: Pangea (also Pangaea) is the supercontinent comprising all the continental crust of the earth, postulated to have existed in late Paleozoic and Mesozoic times before it broke into Gondwana and Laurasia. We use it in our name hoping to make the Earth a little more unified by promoting and sharing cultures and artworks around the world.
Q: How are your products priced?
A: We deal directly with the artists who make each piece. There is no middleman or distributor used, and we ensure that each artisan can trade his artwork at a reasonable price for both the buyer and the seller. You can buy from us in confidence.
Q: What's the difference between your products and products from other websites?
A: Our products are genuinely handmade, thus each piece is unique. Also we only deal with the renowned artisans. We don't have cheaply made imitations. Cheaply made imitations are often made in factories and in violation of the original artists' copyrights. Besides the product information, on our website we also promote the artist who made the piece. Sites selling imitations do not have any artist information.
Q: What do you use for shipping?
A: We use DHL express for shipping. By using express carrier shipping, we can ensure our products are delivered safely and promptly. Through our partnership with DHL, we are able to offer you the best shipping rate you can find anywhere. We pass our bulk-shipping discount to our end customers.
Q: Can you ship a product to a relative or a friend for me?
A: Yes. Just indicate the shipping address is different from your billing address during the check out procedure. We can also add a personal note with your shipment Free of Charge. Many of our products come with compressed wood gift boxes during our free gift box promotion period. Get them while supply lasts.
Q: Is your package environmentally friendly?
A: Yes. We use recycled compressed wood and cardboard box for packaging. We are a very environmentally friendly company.
Q: How long until the order is received?
A: Normally the order handling will take 1-2 days. The shipping will take 2 days to most places in the U.S. Unforeseen custom delay can occur. Our antique replicas are museum quality replicas. Some times custom officials have a hard time believing the product is a reproduction. We will do our best to get your order delivered to you as soon as possible.
Q: What if the product arrived damaged?
A: It is very rare that our shipment arrives damaged. But some of our pottery items are very fragile. If there is any visible damage to the box or crate please have the shipper make a note of it before you sign for it. Contact your local DHL office if the product is damaged. Contact us immediately as well. We have insurance on all of our shipments. We will fully refund you money or send another product to you.
Q: What is your return policy?
A: We offer our customers a 14-day money back guarantee. Return your purchase in its original condition in 14 days; we will refund your money. No credit will be issued for any items returned in a used condition or any items that are damaged during the return process and are improperly packaged. Your shipper will provide you with their packaging requirements.
Q: Can I call and order?
A: Yes. But we strongly encourage you to use our website to order to take advantage of our advanced web security features.